Refund policy


Returns, Refunds & Warranty:

Our Promise

We want you to love your Tap. Health purchase and feel confident in your experience with us. If something isn't right, we'll do our best to make it right. This policy outlines how returns, refunds, replacements and warranties are handled.

Need Help?

The quickest way for us to help is to email hello@taphealth.nz with:

  • Your order number
  • A brief description of the issue
  • Photos and/or a short video (if applicable)

Our small team aims to respond within 1–2 business days.

30-Day Satisfaction Guarantee

If you're not completely satisfied with your Tap. Health purchase, you may return eligible products within 30 days of receiving your order.

To qualify:

  • Items should be returned in their original packaging where possible.
  • We understand that some products need to be opened and trialled before you know whether they're right for you. If your return is because the product has not provided the relief you were hoping for, please contact our team and we'll work with you to find the best solution.
  • Returns for change of mind cannot be accepted once a product has been opened or used due to health and hygiene reasons.
  • Return shipping costs are the responsibility of the customer unless a manufacturing fault or our error has been confirmed.
  • Original shipping charges are non-refundable unless the return is due to a confirmed manufacturing fault or our error.

How to Return Your Order

Once our team has confirmed your return, please send your item to:

Tap. Health
558E Papamoa Beach Road
Papamoa Beach 3118
Bay of Plenty
New Zealand

📧 hello@taphealth.nz
📞 +64 27 233 2335

If your parcel has tracking, please email the tracking number to us so we can keep an eye out for its arrival.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@taphealth.nz.

We'll always do our best to cancel your order before it has been dispatched.

If your order has already shipped, we are unable to cancel it. You may still be eligible to return the product in accordance with this policy, subject to return eligibility and shipping costs.

For international orders, customs charges, duties and return shipping costs remain the responsibility of the customer.

12-Month Warranty

We take pride in the quality of our products and stand behind them.

Tap. Health devices and accessories are covered by a 12-month warranty against manufacturing faults.

If we confirm a manufacturing fault, we'll repair, replace or provide another appropriate remedy at no cost to you.

Damaged, Incorrect or Faulty Orders

Please inspect your order as soon as it arrives.

If your order is damaged, incorrect or appears faulty, please contact us immediately at hello@taphealth.nz with your order number and photos or video where possible.

We'll assess the issue promptly and work with you to find the best solution.

Skin Irritations

Skin irritation is uncommon but can occur, particularly in individuals with sensitivities to medical adhesives.

If you experience skin irritation while using Tap. 2.0, please discontinue use and contact us at hello@taphealth.nz. We'll work with you to better understand what has occurred and discuss the most appropriate next steps.

If we determine that Tap. 2.0 is unsuitable due to an adhesive sensitivity, we may offer a return and refund once the product has been returned to us. Return shipping remains the responsibility of the customer.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

  • Used or opened replacement pads or electrodes
  • Devices or accessories that have been in contact with skin due to change of mind

This does not affect your rights where a manufacturing fault has been confirmed or where a return has been approved under our 30-Day Satisfaction Guarantee.

Refund Process

To request a return, please email hello@taphealth.nz with:

  • Your order number
  • A brief description of the issue
  • Photos and/or a short video (if applicable)

Once your return has been approved, we'll provide instructions on how to return your item.

Refunds are processed to your original payment method once the returned item has been received and inspected. Please allow 5–10 business days for the refund to appear in your account.

Unless a manufacturing fault or our error has been confirmed, return shipping costs remain the responsibility of the customer.

International Orders

Customs duties, import taxes and tariffs are determined by your country's customs authority and remain the responsibility of the customer.

If these charges are not paid and the parcel is returned to us, any refund issued will be less:

  • Original shipping costs
  • Return shipping costs
  • Any customs or courier fees incurred

European Union Right of Withdrawal

If you are located within the European Union, you have the right to withdraw from your purchase within 30 days of receiving the final item in your order without providing a reason.

To exercise this right, you must notify us before the withdrawal period expires by either:

Once you have notified us, you have 14 days to return the item(s).

Return shipping costs remain the responsibility of the customer unless a manufacturing fault has been confirmed.

Refunds will be processed within 14 days of receiving the returned goods (or proof of return where applicable) and will be issued to your original payment method.

Exemptions

The right of withdrawal does not apply to sealed goods that are unsuitable for return due to health or hygiene reasons once unsealed, including:

  • Replacement pads
  • Electrodes
  • Wearable items that have been in contact with skin

A Note From Our Team

We're a small, family-run New Zealand business dedicated to helping people feel more supported through pelvic pain. We genuinely care about every customer who chooses Tap. Health.

If something hasn't met your expectations, please reach out. We'll always do our best to help and find a fair solution.

💗 hello@taphealth.nz

Contact Us

Tap. Health
JAM Unlimited Ltd.

📧 hello@taphealth.nz
📞 +64 27 233 2335