Shipping policy

Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is packed and on its way, you’ll receive a shipping confirmation email with tracking details.

Shipping Within New Zealand

We ship nationwide from our Tauranga warehouse. Most orders arrive within 2–5 business days, though rural delivery may take a little longer.

International Shipping

We ship worldwide. International shipping times vary depending on your location and chosen service, but most orders arrive within 7–14 business days.

Tap. Health is not responsible for any tariffs, duties, or customs fees associated with international orders. These charges are the responsibility of the recipient.

If these charges are not paid and the parcel is returned to sender, any refund issued will be less all shipping costs and any fees incurred as a result of the return.

Shipping Costs

Shipping costs are calculated at checkout and vary based on your location and the weight of your order. We occasionally offer free or discounted shipping promotions — keep an eye on our emails and social media for updates.

Order Tracking

Once your order has shipped, you’ll receive a tracking link. If you haven’t received tracking details within five business days, please check your spam folder or contact us at hello@taphealth.nz.

Delivery Issues or Damaged Items

If your order arrives damaged or is incorrect, please contact us immediately at hello@taphealth.nz with your order number and photos of the issue. We’ll work quickly to make it right.

Returns Shipping

If you’re returning an item, you’ll be responsible for return shipping costs unless the product is faulty or damaged. Shipping costs are non-refundable.

A Note from Us

We do our best to get your Tap. Health order to you quickly and safely. Every parcel is packed with care from our Tauranga base, and we’re always here if something goes wrong. Your trust means everything to us.